There are only two reasons people come to this page. One is curiosity. The other is because of a problem. We hope it's curiosity.
If there's a problem, we'll do everything we can to fix it for you. Our goal is to make this as easy as possible, and provide a big safety net. Make a mistake? Piece of cake! Contact us and we'll make it right. Lost or confused about how something works? No problemo! Contact us and we'll patiently walk you through the steps until it's easy and comfortable.
There's a list below of common questions. If the answers aren't enough or you want to contact a helpful human, please call or text our Virtual State Helpline:
We try to have someone available from 12 PM to 12 AM Eastern Time. We also monitor firstname.lastname@example.org if you'd like to send a note via email.
Here are a few things we might be able to help you with now.
How much time do I have?
We presume you're talking about the movie. After purchase, you have 30 days to start watching. Once you start, your movie remains available to you for 48 hours. You can pause or restart, too!
I lost my password
Who hasn't! No worries. The login screen asks if you lost your password. Just tap it. The rest is easy. If you tap the "Remember me" box, your device should remember your name and password for your next visit.
I wanna buy a gift card
Thank you! We want you to buy one, too! Unfortunately we don't have a good way to do that yet. Mission control is working on it. We have a couple of temporary solutions that might work for you. Please call our Helpline at 231-224-6212 or drop us an email at email@example.com for assistance.
I can't watch on my TV
We know, right? Come on so-called Modern Technology! Get it together!! And make it so we don't need umpteen different power adapters while you're at it! Okay, that's not helping.
⇨ RECOMMENDED TV SETUPS.
This is a constantly evolving landscape
so we're doing our best to keep up. If you still need help, please call
our Helpline or join us in shaking our collective fist at the technology universe.
I forgot my member code
Since you're an honorable person,
we'll use the honor system here.
Tap ⇨ I'M A MEMBER
If you're not an honorable person,
well, good luck with that.
Why so many logins? Why?
PayPals, and credit cards, and accounts!! Oh my! We're doing everything we can to minimize this nuisance, but our Digital Overlords continue to resist. That said, only a few logins are needed, and once things are set up properly, you're down to just single taps. If you haven't yet reached the point where it's that easy, please let us help you.